PRIVACY POLICY

A LEGAL DISCLAIMER

This Privacy Policy outlines how Kikuubo Afro Foodstuff Trading collects, uses, and protects your personal information when you visit or make a purchase through kikuuboafro.com. By using our website, you agree to the practices described in this policy. We recommend seeking legal advice if you have specific compliance requirements for your jurisdiction.

PRIVACY POLICY - THE BASICS

At Kikuubo Afro, we are committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, how it is used, and how we keep it safe. We operate in the UAE and comply with applicable data protection regulations, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

WHAT TO INCLUDE IN THE PRIVACY POLICY

When you visit or shop on kikuuboafro.com, we may collect the following:

Personal Information: Full name, email address, phone number, and delivery address when you register, place an order, or contact us.

Order Information: Details of products purchased, payment method used, and transaction history.

Technical Data: IP address, browser type, device information, and pages visited — collected automatically via cookies and analytics tools.

Communications: Any messages or enquiries you send us via email, WhatsApp, or our contact form.

WHAT INFORMATION WE COLLECT

When you visit or shop on kikuuboafro.com, we may collect the following:

Personal Information: Full name, email address, phone number, and delivery address when you register, place an order, or contact us.

Order Information: Details of products purchased, payment method used, and transaction history.

Technical Data: IP address, browser type, device information, and pages visited — collected automatically via cookies and analytics tools.

Communications: Any messages or enquiries you send us via email, WhatsApp, or our contact form.

WHY WE COLLECT YOUR INFORMATION

We use your data to:

Process and deliver your orders accurately and on time
Send order confirmations, updates, and delivery notifications
Respond to your customer service enquiries
Improve our website, product range, and shopping experience
Send you promotional offers and updates (only if you have opted in)
Comply with legal and regulatory obligations in the UAE

HOW WE SHARE YOUR INFORMATION

Kikuubo Afro does not sell your personal data to third parties. We may share limited information with:

Delivery partners – to fulfil and complete your order
Payment processors – to securely handle transactions
IT and platform service providers – who support our website operations
Legal authorities – if required by UAE law

All third parties we work with are required to handle your data securely and only for the purpose it was shared.

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically kept for a minimum of 5 years in line with UAE commercial regulations.

YOUR RIGHTS

As a customer, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint with the relevant UAE data protection authority

To exercise any of these rights, please contact us directly.

CHILDREN'S PRIVACY

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.